RETURNS & CANCELLATIONS
We sincerely hope you enjoy your Godelle fashion item, but we understand that sometimes customers change their minds. Please read our newly updated policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.
Changes and cancellations
If you need to make a change to a confirmed order, please contact our customer care team within 24 hours from receipt of your order confirmation email.
You can reach us at sales@godellefashion.com. In most cases, we’ll need to cancel your original order and place a new one.
Returns & Refund Policy
If you’re not happy, we’re not happy. That’s why Godellefashion offers you a hassle-free returns policy.
We gladly accept returns of unworn merchandise within 7 days from the date of order delivery (as recorded by the shipping provider), excluding custom sized and custom styled garments. However, we do not accept items that are altered locally once delivered.
You may select one of two ways to receive your refund:
A refund of the item purchase price, made in the original form of payment.
Please note that we do not offer exchanges. If you are not satisfied with your garment(s), please return your item(s) and place a new order.
We will process your refund within 7 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for it to post to your account.
Please note that if you choose to receive your refund via the original form of payment, you will not be reimbursed for any customization fees or original shipping and handling fees. Discounts availed through a gift coupon, special offer or any other promotional offer will be deducted while processing refunds.
Overstock: Return of Overstock will only be refunded in the form of a Gift Card valid for one month. Please note, shipping costs incurred for Overstock will not be refunded
RETURNS PROCESS
Preparing your return
Preparing your return – Please initiate your returns online through the following steps:
Sign in to www.godellefashion.com and go to “My Account”
Under “Order History,” for the order you’d like to return, click on “RETURN DETAILS” to submit a “Return Authorization Request”
Let us know via this request why you’re not satisfied, so that we can serve you better in the future
Print out the request and include it in your return package
Packing & shipping your return
Kindly pack your item as neatly as possible and send through a dispatch rider or drop it personally at the designated address as stipulated by the sales representative handling your return.
Place a call to the company via the sales representative once your item is in transit to the company.